Journey is a web application for creating and administering online surveys. The application, including all source code, is made available by its authors, for free, under an open source license.
"Journey" is also the name of a web site, located at http://www.journeysurveys.com, which is operated by Sugar Pond as a pay service. The Journey web site is powered by the Journey application mentioned above, as well as some additional software not released to the general public.
This document concerns the latter of these two: the Journey web site. Thus, the word "Journey," as used throughout the rest of this document, refers to the web site and the services and products it provides.
When you sign up for an account on Journey, you are asked to provide several pieces of information, in accordance with the privacy policy. By providing this information, you agree that you have read and understood the privacy policy.
Journey is not available to users under the age of 13, in compliance with the Children's Online Privacy Protection Act.
If you suspect that someone has accessed your account without authorization, you must report this breach to the site administrator, at nat@sugarpond.net.
The operators of Journey do not review the content users post on the site (subject to exceptions discussed below), and therefore cannot be responsible for such content. This includes both answers to surveys as well as the surveys themselves, as well as any other content users choose to make available through other means.
In particular, when you post content on the site, you agree that:
Unfortunate though it may be, the operators of Journey reserve the right to remove user-posted content from the site should the need arise. To report content you believe infringes on these Terms or violates the law, please contact Nat Budin, at nat@sugarpond.net. We follow DMCA Safe Harbor procedures for illegal content notification and remediation.
Journey is hosted via a third-party web hosting service. Although we strive to make Journey available and reliable to the greatest extent possible, there are factors beyond our control. For example, in the event of a power outage at the datacenter in which Journey is hosted, the site will not be available.
As such, we cannot make any guarantees as to the availability of services. We do take some additional precautions, such as nightly off-site backups, to help ensure that data will be protected in the event of an unforeseen emergency, but even these are not a total guarantee that data posted to the site is protected from disaster.
The best way to protect data, in Journey or any other application, is to keep your own backup copy. Journey provides export functionality to help with this, and we're continually looking at ways to improve these. If you have any suggestions, we encourage you to click the "Support" link and send us your ideas.
More generally, we believe that you, the user, should control your data. We provide a service to you through the web, but we don't believe that entitles us to dictate how your data can be used. That includes providing real deletion functionality. When you click "delete" on a survey or response in Journey, that survey is actually deleted from the database. As mentioned above, we retain nightly backups of data, and may be able to restore deleted information from those, but only if the latest version of that information was backed up. Nightly backups are retained for at least 30 days.
Journey allows its users, in some circumstances, to enter HTML, CSS, and related code that will be embedded in the survey's pages. To minimize the risk to users that the code entered into a survey will damage a viewer's computer, Journey reserves the right to refuse to publish code that it considers too risky to execute on a survey taker's system.
Journey is a production of Sugar Pond.